luck9 Privacy Policy

01 Introduction

luck9 is an online gaming platform serving players in the Philippines. This Privacy Policy explains how luck9 collects, uses, stores, and protects personal information when you use our website at luck9.vu, create an account, or interact with any part of the platform.

By registering a luck9 account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have concerns about how your data is handled, you can contact us at any time at [email protected] before continuing to use the service.

This policy applies to all personal information collected through the luck9 platform, including data provided directly by you and data collected automatically through your use of the site.

02 Information We Collect

luck9 collects personal information in several ways, depending on how you interact with the platform.

Information you provide directly:

• Registration details: full name, date of birth, email address, mobile number, and residential address.
• Identity documents submitted for KYC verification, such as a Philippine passport, driver's licence, or national ID.
• Financial information related to deposits and withdrawals, including your preferred payment method and transaction history.
• Communications you send to luck9 support, including emails and any attachments.

Information collected automatically:

• Device information: device type, operating system, browser type and version.
• IP address and approximate location derived from your IP.
• Session data: pages visited, time spent on the platform, game activity, and click behaviour.
• Cookies and similar tracking technologies (see Section 7 for details).

luck9 does not knowingly collect sensitive personal information beyond what is required for identity verification and regulatory compliance purposes.

03 How We Use Your Information

luck9 uses the personal information it collects for the following purposes:

luck9 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

04 Sharing Your Information

luck9 does not sell your personal data to third parties. Your information may be shared in the following limited circumstances:

• Payment processors: To process deposits and withdrawals in PHP, luck9 shares necessary transaction information with the relevant payment service providers, including local e-wallet platforms and banking partners.
• Identity verification services: Third-party KYC providers may receive copies of identity documents and related information to assist with the verification process.
• Service providers: Companies that help luck9 operate its platform — such as hosting providers, analytics tools, and customer support platforms — may process certain data on our behalf under data processing agreements.
• Legal obligations: luck9 may disclose personal information where required to do so by applicable law, court order, or lawful request from a relevant authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction. You will be notified of any such change that affects your personal information.

All third parties with access to personal information are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own unrelated purposes.

05 Data Retention

luck9 retains personal information for as long as your account is active and for a reasonable period after account closure, as required to fulfil the purposes described in this policy or to meet applicable legal obligations.

Transaction records and KYC documentation are retained for the minimum period required under relevant financial and anti-money laundering obligations. After that period, data is deleted or anonymised unless a legitimate reason exists to retain it further.

If you request account closure, luck9 will process your request and begin the data deletion or anonymisation process in accordance with applicable requirements. Note that some data may be retained for a defined period even after account closure where legally required.

06 Data Security

luck9 takes the security of your personal information seriously. The platform uses SSL (Secure Sockets Layer) encryption to protect data in transit between your device and our servers. Access to personal data internally is restricted to authorised personnel on a need-to-know basis.

Passwords are stored in hashed form. Sensitive documents submitted during the KYC process are stored on secure servers with access logging and audit trails.

OTP (one-time password) verification is used to confirm account actions such as login from a new device and withdrawal requests, providing an additional layer of protection for your account.

While luck9 implements strong security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

07 Cookies and Tracking

luck9 uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Below is a summary of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytics cookies: Help luck9 understand which pages and features are most used, so we can improve the platform. Data collected is aggregated and does not identify individual players directly.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform performs or limit access to some features. Most modern browsers allow you to view, delete, and block cookies on a per-site basis.

luck9 does not use cookies to serve third-party advertising or share browsing data with ad networks.

08 Your Rights

As a luck9 player, you have the following rights with respect to your personal information:

• Right to access: You can request a copy of the personal data luck9 holds about you.
• Right to correction: If any of your personal information is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You can request that your personal data be deleted, subject to any legal retention obligations that apply.
• Right to restrict processing: In certain circumstances, you may request that luck9 limit how your data is used while a concern is being resolved.
• Right to object: You can object to the use of your personal data for purposes beyond those strictly necessary for providing the service.

To exercise any of these rights, contact luck9 at [email protected] with your request and sufficient information to verify your identity. luck9 will acknowledge your request and respond within a reasonable timeframe. Some requests may require identity verification before they can be processed.

09 Players Under 21

luck9 is strictly for adults aged 21 and above. The platform does not knowingly collect personal information from anyone under the age of 21. Age verification is a required part of the account registration and KYC process.

If luck9 becomes aware that personal information has been collected from a person under 21 without the required age verification having been completed, the account will be suspended and the relevant data reviewed. If you believe a minor has registered on the platform, please contact us immediately at [email protected].

10 Changes to This Policy

luck9 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated effective date.

For material changes that significantly affect how your personal data is handled, luck9 will notify registered players by email or through an in-platform notification prior to the change taking effect.

Continued use of the luck9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected].

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the luck9 team:

For questions about account rules, please visit the Terms & Conditions page. For responsible gaming tools and support, visit our Responsible Gaming page. Common questions are also answered in our FAQ.